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FAQ

1. Q: Where are the moccasins made?

A: Each pair of Moxilicious moccasins is made with love in Dubai.

2. Q: Do you use 100% leather?

A: Yes, every pair of Moxilicious moccasins is made with 100% genuine non toxic and metal free leather. This guaranties the quality to be soft and breathable which is important for babies’ comfort.

3. Q: Where is your leather from?

A: Our leather is imported exclusively from reputable soft leather manufacturers in Italy.

4. Q: Are moccasins suitable for toddlers?

A: Yes, Soft soled shoes are one of the best choices for toddlers. Our 100% leather shoes are soft and comfortable for your babies’ feet, yet durable enough to withstand everyday wear and tear.

5. Q: Do you ship internationally?

A: Yes, We ship worldwide.

6. Q: How long will my order take for delivery?

A: We strive to ensure that most orders are on stock, as we want you to have your gorgeous little moccs as fast as possible! If that s not the case, than please allow us up to 7 days for your order to be made ready for shipping. We deliver within 2-3 working days in Dubai. Please give us one more day for deliveries to other Emirates in the UAE and 5 days for the GCC countries. International shipping is as per courier service agreement.

7. Q: What size should I order?

A: The easiest way to choose the size, is to just measure your child feet from heel to big toe in cm before purchasing and compare it to our size chart (click here)

8. Q: Do you accept custom orders?

A: Yes! If you see something that you like, send us and email and inquire about a color or design. Get creative and design a one of a kind pair for your little one!

9. Q: I have a retail store and want to sell Moxilicious Moccs do you sell wholesale?

A: Yes! Please send us an email on info@moxilicious.com so that we may further discuss doing business with you.

10. Q: Do you hold any sales or special discounts?

A: Yes! Be sure to follow us on Instagram and Facebook, where we post occasional discounts and sale.

11. Q: What is your refund policy?

A: Currently we don't accept returns and sales are final, unless your product is defective.

12. Q: How do I clean my moccasins?

A: They require very little care and will take on that "used leather" look as they mold to your baby's foot - this is natural and shows that they are being well used. If shoes do become dirty simply clean with a damp cloth.

Additionally feel free to contact us anytime with any question you may have at info@moxilicious.com and we will be more than happy to get back to you at our earliest possible.